Cancellation Policy – Purely Diya

At Purely Diya, we value your trust and aim to provide a smooth shopping experience. Please read our cancellation policy carefully before placing an order.

Order Cancellation

Customers can request cancellation of their order within 24 hours of placing the order, provided the order has not yet been processed or shipped. To request a cancellation, please contact the Purely Diya customer support team as soon as possible.

Once an order has been processed, packed, or shipped, it may not be eligible for cancellation. In such cases, customers should refer to our return and refund terms.

How to Cancel Your Order

To cancel an order, contact Purely Diya Customer Support with your order number and registered contact details. Our team will check the order status and confirm whether the cancellation is possible.

Refund After Cancellation

If your order cancellation request is approved, the applicable refund will be processed according to the original payment method. The time taken for the refund to reflect may depend on your bank or payment provider.

Important Information

Purely Diya reserves the right to decline a cancellation request if the order has already been dispatched or cannot be stopped due to processing requirements. We recommend contacting us promptly if you wish to cancel your order.

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