FAQ
FAQ
Frequently Asked Questions
Frequently Asked Questions
Have questions about Purely Diya? We’re here to help. Explore answers to the most common queries about our natural skincare products, ingredients, benefits, delivery, and product usage. Our goal is to make your journey toward pure, glowing beauty simple, transparent, and enjoyable.
Shopping Information
Purely Diya combines the goodness of nature with quality skincare solutions to help you achieve naturally healthy and glowing skin.
Delivery timelines may vary by location. Orders are typically processed promptly, and tracking details are shared once your order is dispatched.
Most of our products are designed to be gentle and suitable for a wide range of skin types. However, we recommend performing a patch test before first use.
You can reach us through our website, email, or social media channels. Our team is always happy to assist you with your queries.
We believe beauty should be kind. Our products are developed with a commitment to ethical and responsible practices.
Return Information
Due to the nature of personal care and skincare products, we do not accept returns on opened or used items for hygiene and safety reasons.
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order details and clear photographs of the product and packaging. Our team will review the issue and provide a suitable resolution.
Approved refunds will be processed to the original payment method within 5–7 business days after verification. Processing times may vary depending on your bank or payment provider.
Exchanges are only applicable for products that arrive damaged, defective, or incorrect.
Orders can be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled.
For any return, refund, or exchange-related assistance, please contact our instagram page or whatsapp. We are committed to providing a smooth and satisfactory shopping experience.
Purely Diya – Where Natural Purity Meets Timeless Beauty.
Meet Your Next Beauty Obsession
Nourish your skin with carefully selected formulas crafted
to hydrate, restore, and naturally enhance your radiance.
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Are Your Products Suitable for Sensitive Skin?
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Many of our formulas are developed with gentle, skin-friendly ingredients. However, we always recommend reviewing the ingredient list and performing a patch test before full application, especially if you have sensitive or reactive skin.
Can I return or exchange a product?
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Customer satisfaction is important to us. Please review our return and exchange policy or contact our support team for assistance.
How Do I Choose the Right Product for My Skin Type?
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Each product page includes detailed descriptions, ingredient highlights, and skin-type recommendations. If you’re unsure, our 24/6 live chat support team is happy to help you find your perfect match.
Frequently Asked Questions
Welcome to the Purely Diya FAQs page. We understand that choosing the right natural skincare products is important, and we are here to answer your most common questions. Our goal is to provide complete transparency about our products, ingredients, and services.
What is Purely Diya?
Purely Diya is a natural skincare brand dedicated to creating high-quality products made from carefully selected ingredients. Our collection includes herbal powders, soaps, scrubs, and skincare essentials designed to support healthy, glowing skin.
Are Purely Diya products made with natural ingredients?
Yes. We focus on using natural and skin-friendly ingredients in our formulations. Each product is crafted with care to help nourish and enhance your skincare routine.
Which products are suitable for my skin type?
We offer products suitable for various skin types, including oily, dry, combination, and sensitive skin. Product descriptions provide guidance to help you choose the most suitable option.
How do I use herbal powders?
Most herbal powders can be mixed with water, rose water, aloe vera gel, or other natural ingredients to create a face pack or skincare treatment. Usage instructions are provided on each product page.
Do you offer shipping across India?
Yes, we deliver our products to customers across India. Shipping timelines may vary depending on your location.
What is your return policy?
Customer satisfaction is important to us. Please review our return and refund policy page for detailed information regarding returns and exchanges.
Need More Help?
If you have additional questions, please contact our support team. The Purely Diya FAQs page is regularly updated to provide accurate information and help you enjoy a seamless shopping experience with Purely Diya.